At Projectile Motion, we're committed to your satisfaction. If your purchase doesn't meet your expectations, we're here to help.
What's Eligible for a Refund
We offer refunds for:
- Items received incorrectly or with wrong specifications
- Products that arrive damaged or defective
- Unused items in original, saleable condition
How to Request a Refund
To start a refund request:
- Contact us at support.projectilemotion@gmail.com within 30 days of purchase
- Include your order number and photos of the issue (if applicable)
- Briefly describe what went wrong
We'll review your request and respond within 2–3 business days.
Refund Processing
Once approved, we'll provide prepaid return shipping. After we receive and inspect your return, refunds are typically issued within 5–7 business days to your original payment method.
What We Can't Accept
Items with signs of wear or use, or those missing original packaging, may not be eligible for refund. Items returned without authorization or after 30 days will be returned to you.
Care & Durability
To keep your gear in great condition, please follow the washing and care instructions included with your purchase. We're happy to help troubleshoot any issues before you consider a return.
Questions?
Contact us at support.projectilemotion@gmail.com. We update this policy periodically—check back here for the latest version.